Day 10: Number Cancelled, Unable to Process Payment.

Day 10: 04 June

Payment for last month’s bill (May) was paid online as normal three days ago, but hasn’t gone through my nominated card.

Today, I receive a text stating that my payment is late and that I risk ‘disconnection’.

Endless calls to Vodafone this evening, nine in total.

My Vodafone account now shows as being ‘cancelled’. I have been unable to use the Vodafone automated system as my number isn’t recognised.

There is no update from Vodafone Fraud Managment, they were ‘not contactable’ when I rang in.

I have today made nine calls out of normal business hours. These have all resulted in failure. Responses as follows:

  1. You ported your number.
  2. Do you want to port your (other) number to O2?
  3. You can’t port your (other) number as your account is in arrears.
  4. You can’t pay your bill as you don’t show as having an active number.
  5. Call disconnect.
  6. Voicemail.
  7. Back to the main auto-attendant.
  8. Call disconnected.
  9. We don’t have your number on our system….Sir.

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