Day 9: 3rd June
On Day 9 (3rd June), I went to the Vodafone Store in the Trafford Centre, Manchester (store number 60928).
The duty manager who dealt with me was excellent and a credit to Vodafone.
After a three hour face-to-face, the following facts have become known:
- That a port attempt was made to O2, but that this failed on 2rd June 2015 as a ‘timed out port’.
- That there are notes on my Vodafone account detailing my many complaints and attempts at contact, but with these being ignored.
- That my number shows as ‘cancelled’ under my Vodafone account.
The following departments were unable to help:
The end result is that a fraud case has been raised through Vodafone’s management system, ‘Crystal’ with firstname.lastname@example.org also being involved.