Day 9: Vodafone Store, Trafford Centre

Day 9: 3rd June

On Day 9 (3rd June), I went to the Vodafone Store in the Trafford Centre, Manchester (store number 60928).

The duty manager who dealt with me was excellent and a credit to Vodafone.

After a three hour face-to-face, the following facts have become known:

  1. That a port attempt was made to O2, but that this failed on 2rd June 2015 as a ‘timed out port’.
  2. That there are notes on my Vodafone account detailing my many complaints and attempts at contact, but with these being ignored.
  3. That my number shows as ‘cancelled’ under my Vodafone account.

The following departments were unable to help:

  • Porting
  • FRS

The end result is that a fraud case has been raised through Vodafone’s management system, ‘Crystal’ with errorhandlingadmin@vodafone.com also being involved.

 

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